The nature of this business will cause Claims, no matter how careful you, the Broker, and the Carrier are. Car accidents, broken machines, and acts of god can all occur and a claim will happen. While preventing Claims is a proven skill that should be a focus for any good Broker; handling a Claim when it does happen is a very important skill.
Speed is the most important thing during a Claim. When you have a Broker that doesn’t know the proper strategies and what information is most important right away, speed becomes an enemy.
But when you have a Broker that not only knows what needs to get done, but also how to do it, and the perfect order of these things, speed becomes a most potent ally.
Having access to all pertinent information about the load and the claim is paramount. A well organized and experienced Broker will be able to come up with all the information on the load, on the insurances, on the destination, and on the carrier in a matter of minutes.
Then they will orchestrate all the pieces in order to ensure all information that matters is quickly obtained, sorted, and pushed through so not only are you and your goods protected, but you can get your goods on the move as quickly as possible. It turns out, when done right, a claim is not a death certificate for your goods. A good Broker will know when they can salvage product and get you your money as quickly as possible.
Other Brokers, those that are not up to the task of handling a Claim, may disappear at a time like this. You can find yourself handling a lot of this on your own, and you might not have all the information you need to quickly process the claim, leaving you behind and poorly represented to your customers.
10 Incredible Ways an Honest Freight Broker Will Make Your Business More Profitable and Less Stressful
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Honesty and Integrity: Those that have had bad experiences with Brokers in the past will have their minds changed and their worries abolished with this true glimpse of how a Broker can utilize Honesty and Integrity to become one of the best in the business.
Knowledge and Experience: A long and proven history gives a Freight Broker a big leg up. They know the importance of combing through details; vetting drivers, triple checking information, and always watching the ever changing market. A sixth sense of Business, which others chalk it up to luck, are the results of years of tireless and critical work.
Past and Future: When you do things the old fashion way : focusing on Customer Service, doing the Dirty Work, and communicating openly and honestly, you learn a lot. And it is these lessons of the Past that can shape your Future. No longer does a Freight Broker need to seem like an unknown entity, they can be your Rock. They can be your Support. They can be your gateway to better Business.